Printing YYC – Return Policy
Effective Date: October 5, 2023
At Printing YYC, we are committed to providing you with high-quality printing products and services. If you are not completely satisfied with your purchase, please review our Return Policy to understand how we handle returns and exchanges.
1. Eligibility for Returns:
1.1. You may be eligible for a return or exchange if you received damaged, defective, or incorrect printing products from Printing YYC.
1.2. Customized or personalized products, as well as orders with errors due to customer-provided artwork or information, are generally not eligible for returns unless there is a defect or error on our part.
2. Return Request Procedure:
2.1. To initiate a return, you must contact Printing YYC within thirty (30) days of receiving your order. You can reach us at +1 (587) 437-5566 or email us at printingyyc.ca@gmail.com.
2.2. Please provide the following information in your return request:
- Your order number
- A detailed description of the issue
- Clear photographs or evidence of the damaged or defective items (if applicable)
3. Return Authorization:
3.1. Printing YYC will review your return request and may request additional information or documentation.
3.2. If your return is approved, we will provide you with a return authorization (RA) number and instructions for returning the product.
4. Returning Products:
4.1. You are responsible for securely packaging and returning the item(s) to Printing YYC within fourteen (14) days of receiving the RA number. The return address is:
Printing YYC 2949, 17 Ave SE Calgary, Alberta, Canada
4.2. Please include the RA number on the outside of the package and provide a copy of your original packing slip or order confirmation inside the package.
5. Refund or Replacement:
5.1. Once we receive and inspect the returned item(s), we will determine whether to issue a refund or send a replacement, depending on the nature of the issue and product availability.
5.2. Refunds will be processed using the original payment method, and you will receive an email notification when the refund is initiated. Please allow a reasonable processing time for the refund to appear in your account.
5.3. If a replacement is authorized, it will be shipped to you promptly.
6. Shipping Costs:
6.1. Printing YYC will cover the cost of return shipping for eligible returns due to damage, defects, or errors on our part.
6.2. For non-defective returns or exchanges, you may be responsible for return shipping costs.
7. Contact Us:
If you have any questions or concerns regarding our Return Policy, please contact us at printingyyc.ca@gmail.com or +1 (587) 437-5566.
Thank you for choosing Printing YYC for your printing needs. We aim to provide exceptional customer service and ensure that you are satisfied with your purchase.